Volcanotes Privacy Policy

Last Updated: [September 2025]

1. Introduction

At Volcanotes ("we," "our," or "us"), we are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices regarding the personal information we collect through our mobile application (the "App") and related services (the "Service").

By using our App, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

  • Authentication details when you sign in with Apple or other supported methods

  • Your chosen "volcano name" for personalisation

  • Email address (if provided for support purposes)

Task and Content Data:

  • Task summaries and descriptions you create

  • Due dates and time estimates

  • Task completion status and history

  • Recurring task settings (premium feature)

  • Custom heating rules preferences (premium feature)

  • Default task settings

Settings and Preferences:

  • App appearance settings (dark/light mode)

  • Notification preferences

  • Default due date and time estimate settings

  • Auto-estimation preferences

Support Information:

  • Problem reports and feedback you submit

  • Communications with our support team

2.2 Information Collected Automatically

Usage Information:

  • How you interact with the App (features used, frequency of use)

  • Task completion patterns and productivity metrics

  • Time spent using different features

  • Error logs and crash reports

Device Information:

  • Device model and operating system version

  • Unique device identifiers

  • App version and installation details

  • Network information and IP address

  • Time zone and language settings

Analytics Data:

  • App performance metrics

  • Feature usage statistics (aggregated and anonymised)

  • User engagement patterns

2.3 Information from Third Parties

Apple Sign-In:

  • Basic profile information from Apple ID (if you choose to sign in with Apple)

  • This may include your name and email address, subject to your Apple ID privacy settings

App Store Information:

  • Subscription and purchase information from Apple's App Store

  • This information is processed in accordance with Apple's privacy practices

3. How We Use Your Information

3.1 To Provide and Improve Our Service

  • Core Functionality: Store and synchronise your tasks, preferences, and settings

  • Notifications: Send push notifications about task deadlines and critical tasks

  • Personalisation: Customise your experience with your volcano name and preferences

  • Premium Features: Provide Lava Mode features like custom heating rules and recurring tasks

3.2 To Communicate With You

  • Support: Respond to your questions and provide customer support

  • Updates: Inform you about important changes to our Service

  • Marketing: Send you information about new features (with your consent where required)

3.3 To Analyse and Improve

  • Performance: Monitor and improve App performance and stability

  • Feature Development: Understand how features are used to guide product development

  • Bug Fixes: Identify and resolve technical issues

3.4 Legal and Safety

  • Compliance: Comply with applicable laws and regulations

  • Safety: Protect the rights, property, and safety of our users and others

  • Legal Requests: Respond to legal requests and prevent fraud

4. How We Share Your Information

4.1 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who help us operate our Service:

  • Cloud Storage: Secure data storage and backup services

  • Analytics: Aggregated usage analytics (data is anonymised)

  • Customer Support: Tools to help us provide customer service

  • Payment Processing: Apple handles all subscription payments through the App Store

4.3 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

  • Comply with legal obligations or court orders

  • Protect and defend our rights or property

  • Prevent fraud or other illegal activity

  • Protect the personal safety of our users or the public

4.4 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, subject to appropriate privacy protections.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organisational measures to protect your personal information:

  • Encryption: Data is encrypted in transit and at rest

  • Access Controls: Limited access to personal information on a need-to-know basis

  • Regular Audits: Regular security assessments and updates

  • Secure Infrastructure: Use of secure, industry-standard hosting services

5.2 Data Retention

  • Active Accounts: We retain your information while your account is active

  • Completed Tasks: Completed tasks are automatically deleted after 7 days

  • Inactive Accounts: Account data may be deleted after extended periods of inactivity

  • Legal Requirements: Some information may be retained longer if required by law

6. Your Rights and Choices

6.1 For UK Users (GDPR Rights)

Under the General Data Protection Regulation (GDPR), you have the following rights:

Access: Request a copy of the personal information we hold about you Rectification: Request correction of inaccurate or incomplete information Erasure: Request deletion of your personal information (right to be forgotten) Portability: Request transfer of your information in a structured format Restriction: Request limitation of processing in certain circumstances Objection: Object to processing based on legitimate interests Withdrawal: Withdraw consent for processing based on consent

6.2 For All Users

Account Deletion: You can delete your account and all associated data through the App settings Data Export: Request a copy of your task data for your records Marketing Communications: Opt out of promotional communications Notifications: Control push notification settings through your device settings

6.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at hello@volcanotes.com. We will respond to your request within 30 days (or as required by applicable law).

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

8.1 UK Users

Your information may be transferred to and processed in countries outside the UK, including the United States. We ensure that such transfers are made in accordance with applicable data protection laws and include appropriate safeguards.

8.2 Safeguards

When transferring data internationally, we use:

  • Adequacy Decisions: Countries deemed adequate by UK authorities

  • Standard Contractual Clauses: EU/UK approved contract terms

  • Other Safeguards: As approved by relevant data protection authorities

9. Cookies and Tracking Technologies

9.1 Local Storage

Our App uses local storage on your device to:

  • Store your preferences and settings

  • Cache task data for offline use

  • Remember your login status

9.2 Analytics

We use analytics tools to understand App usage patterns. This data is collected in a way that does not personally identify you.

9.3 Third-Party SDKs

Our App may include third-party software development kits (SDKs) for:

  • Crash reporting and analytics

  • Authentication services

  • Payment processing

These third parties have their own privacy policies governing their use of your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy

  • Notify you through the App or via email for material changes

  • Post the updated policy on our website (if applicable)

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

11. California Privacy Rights (Effective 2026)

When we expand to serve US users, California residents will have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to Know: Information about categories of personal information collected

  • Right to Delete: Request deletion of personal information

  • Right to Opt-Out: Opt out of the sale of personal information (note: we do not sell personal information)

  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights

12. Data Protection

For UK users, our Data Protection information can be reached at: Email: hello@volcanotes.com

13. Supervisory Authority

UK users have the right to lodge a complaint with the Information Commissioner's Office (ICO): Website: ico.org.uk Phone: 0303 123 1113

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: hello@volcanotes.com

15. Legal Basis for Processing (UK Users)

We process your personal information based on the following legal bases:

  • Contract: To provide the Service you've requested

  • Legitimate Interests: To improve our Service and communicate with you

  • Consent: For marketing communications and certain data uses

  • Legal Obligation: To comply with applicable laws

16. Automated Decision Making

We may use automated systems to:

  • Determine task priority and "heating up" behaviour

  • Detect patterns in your productivity

  • Provide time estimates for tasks

These automated decisions are designed to enhance your experience and do not have significant legal effects on you.

Apple App Store Privacy Practices:

Our App's data practices are also subject to Apple's App Store privacy requirements. Apple may collect additional information as described in their privacy policy at apple.com/privacy.

This Privacy Policy is designed to help you understand how we collect, use, and protect your information. If you have any questions or concerns, please don't hesitate to contact us.